收到，
这事我来。Yep.
On it.
客户咨询接不过来、问过价没人跟？
交给它，一个人也能顶一支团队。Enquiries you can't keep up with, quotes nobody chases? Hand it over — one person runs like a whole team.
7×24 帮你接待咨询、跟进客户、把该办的事办掉；不用加人、不用换系统，重要决定它先问你。Around the clock it answers enquiries, follows up customers and gets things done — no new hires, no new systems, and the big calls come to you first.
等待你确认计划与沟通边界Waiting for your approval
记住每个人聊到了哪一步Remember where each person left off
需要人工判断的情况转给你的团队Escalate decisions that need a human
对号入座：
你大概是哪一种？Which one sounds like you?
从你的角度出发——你现在卡在哪、想要什么结果、YepOnIt 怎么接。找到最像你的那一个，就是最好的起点。Start from where you are — what's stuck, the result you want, and how YepOnIt takes it on. The one that sounds most like you is the best place to start.
聊天机器人回答问题，
YepOnIt 把问题办掉。Chatbots answer questions. YepOnIt closes them.
同样是「AI 客服」，差别在于最后有没有一件被真正办成的事。这是我们放大强调的五个不同。The difference between an AI that talks and an AI that delivers is whether something actually got done. Five differences we stand on.
端到端办完，不止给建议End to end, not just advice
目标进去，结果出来——预约、下单、工单、续约。不是把话术丢给你，而是把事推进到「完成」。A goal goes in, a result comes out — a booking, an order, a ticket, a renewal. It carries the work to done, not to "message sent".
同一个 agent，同一段记忆One agent, one memory
邮件问的、短信答的、电话确认的，是同一段上下文。客户不用把自己的事再讲第二遍。Asked over email, answered over SMS, confirmed on a call — one context throughout. Nobody explains themselves twice.
你审批，越权自动转人工You approve, it escalates
计划先给你看，未批不发。投诉、特价、拿不准的承诺，一律停手转给你的团队。You see the plan first; nothing sends unapproved. Complaints, special pricing and uncertain promises stop and go to your team.
结果落进你自己的系统Results in your own tools
预约写进你的日历，订单进你的账户，工单回写你的 CRM。不搬家、不导出、不锁定。Bookings into your calendar, orders into your account, tickets back into your CRM. No migration, no export, no lock-in.
跨天跟进，到点自己回来Follows up across days
一件事拖几天、几周也不会忘。该等的时候安静等待，到点自动回来接着办——不催、不打扰，直到有结果。A job that drags on for days or weeks isn't forgotten. It waits quietly when it should, comes back on time and picks up where it left off — no nagging, until there's an outcome.
多模型底座，按任务挑最合适的大脑A multi-model backbone
底层同时接入 Claude、OpenAI、通义千问、DeepSeek 等模型——推理、写作、抽取、判断，各用其长，不被单一模型的短板卡住。Under the hood it taps Claude, OpenAI, Qwen, DeepSeek and more — reasoning, writing, extraction and judgement each go to the model that's best at them.
不是一个功能，
是三份写清了验收标准的职责。Not a feature. Three roles, each with a definition of done.
每一类都写清了目标、执行步骤、交付物和验收标准。切换看看 YepOnIt 具体替你把哪几摊事扛下来。Each comes with its goal, its steps, its deliverables and how you'll sign it off. Switch between them.
像交代给一位靠谱同事。Brief it like a reliable teammate.
你说清目标和边界，YepOnIt 把工作拆开、做下去，并让你始终知道进展。Set the goal and boundaries. YepOnIt plans the work, carries it forward and keeps you informed.
说清要办什么Set the goal
例如：让问过价但未预约的客户，完成预约。For example: turn quoted prospects into booked appointments.
确认计划和规则Approve the plan
看目标人群、沟通内容、执行节奏、预算上限和需要转人工的情况。Review the audience, messages, cadence, budget and escalation rules.
持续执行和跟进Keep the work moving
根据每位客户的回复继续沟通，不让事情停在"消息已发送"。Continue each conversation based on the reply, beyond "message sent."
交付下一步结果Deliver the next step
预约、复购意向、明确拒绝，或交由你的团队处理。每一种都有记录。A booking, purchase intent, clear decline or human handoff. Every outcome is recorded.
一件事横跨两周、四个渠道，
它自己一路跟到完成。One job, two weeks, four channels — it drives the whole thing to done.
下面是同一个客户、同一件事，在 14 天里的完整推进过程：跨了几个渠道、主动等过、也接住了他的临时来电。你只在第 2 天确认过一次计划，其余全部它自己判断、自己完成。Here's one customer and one job, driven end to end over 14 days — across channels, through a deliberate wait, catching his call-back. You confirmed the plan once, on day two; it judged and completed the rest.
用今天的价格重算，点名当初 ¥28,000 和日期——不是群发问候。他打开了，没回。Re-run at today's rates, naming the old ¥28,000 and the date — not a generic check-in. He opened it, didn't reply.
判断"会看不打字"，一句话给新价 ¥26,300，答清贵还是便宜，并锁价 14 天。Reads as "opens but won't type" — one line with the new ¥26,300, answers "more or less", holds it 14 days.
他想先来人看看 → 发两个上门时段的链接，他点了周二。He wants a look first → a link with two visit slots; he taps Tuesday.
静默跟踪锁价倒计时，不催、不打扰。Quietly tracks the price-hold countdown — no nagging.
他来电要改期，上下文已在——改到更近门店的时段，并发确认短信。He calls to move it; the context is already loaded — reslots him nearer, texts the confirmation.
第 2 天花几分钟确认了计划。其余 5 次触达、渠道切换、主动等待和临时改期，都是它自己判断、自己完成的——而每一步、每个判断依据都留痕可查。这就是"跨天、跨渠道、把长程任务办到完成"的样子。You spent a few minutes on day two approving the plan. The other five touches, the channel switches, the deliberate wait and the reschedule were all judged and done by it — every step and its reasoning logged. That's what "carry a long task across days and channels to done" looks like.
对方在哪个渠道回，
我们就在哪个渠道。
同一个 agent，同一段记忆。Wherever they answer, we're there. One agent, one memory, across all of them.
不是模板群发——每一个渠道都是真实的多轮往返，而且最后要落到一件被办掉的事上。下面这一整段，是同一个人、同一条会话在渠道间的接力。Not template blasts — real multi-turn on every channel, ending in something actually done. What follows is one person, one thread, relayed across channels.
邮件Email
成本最低的首触渠道，也是能合法发起首次商业联系的地方。它能带上真正成交所需要的东西——报价、产品册、PDF——而每一封回信都回到同一条会话里。The cheapest first touch, and where a cold business conversation can legally start. It carries quotes, linesheets and PDFs — and every reply returns to the same thread.
三月那份报价 — 要我重新算一版吗？Your March quote — should I re-price it?
王先生你好，Hi Mr. Wang,
去年三月我们给屋顶更换报的是 ¥28,000，后来就没下文了。材料价格这期间变过，那个数字已经不作数了。Last March we quoted ¥28,000 for the roof replacement and never heard back. Material prices have moved since, so that number no longer holds.
我按同样的范围、用现在的价格重算了一版，放在附件里。如果范围有变，你告诉我哪里变了，我重做一版。I re-ran it at today's rates for the same scope — attached. If the scope changed, tell me what and I'll redo it.
安路屋顶 · 上海市松江区 · 退订Anlu Roofing · Songjiang, Shanghai · Unsubscribe
看了。这个比之前报的贵还是便宜？Opened it. Is this more or less than before?
短信SMS
打开率最高、延迟最短，也是把一个已经不回的人重新拉回对话最有效的方式。它天生就短——用来给答案、给提醒、给确认，不用来讲卖点。Highest read rate, shortest latency, and the surest way to restart a stalled thread. Short by nature — used for the answer, the reminder, the confirmation, not the pitch.
王先生，附件的一句话版本：¥26,300。Mr. Wang — short version of the attachment: ¥26,300.
9:40比上次贵还是便宜more or less than last time?
9:52便宜。材料涨了约 6%，但范围比原报价小——排水槽那段你去掉了。¥26,300 我可以给你留 14 天。Less. Materials +6%, but the scope is smaller — you dropped the gutter run. I can hold ¥26,300 for 14 days.
9:52好。定之前能先来人看一下吗can someone come look before we commit?
10:06可以。周二 9:00 或周四 14:00，点一个就行：ln.co/q/8fd2Yes — Tue 9:00 or Thu 14:00. Pick one: ln.co/q/8fd2
10:07周二tuesday
10:11 · 已送达10:11 · Delivered在海外，这是商业对话真正发生的地方。图片、目录、文件、语音都能走——而且它是一条持续的会话，不是一串广播。Outside the US inbox, this is where business conversations live. Images, catalogues, documents and voice notes all fit — one continuous thread, not a series of broadcasts.
Maria，FW26 针织上了。我挑了六款最接近你去年返单的先发你。另外 SS26 还有 3 件样衣挂在你账上。Maria — FW26 knitwear is live. I picked the six closest to last year's reorder. Also: 3 SS26 samples are still open on your account.10:58
market week，实在看不了。样衣有两件我已经寄回去了market week, can't look. two went back already11:04 ✓✓
查过账上了——收到两件，还差一件（麻花开衫）。周四安排快递上门取？Checked — 2 received, 1 still out (the cable cardigan). Courier pickup Thursday?11:05
行，周四可以yes thursday works11:09 ✓✓
约好了，周四 14:00–17:00。产品册在这儿，等你过了 market week 再看——我下周一再找你，之前不打扰。Booked, Thu 14:00–17:00. Linesheet's here for after market week — I'll come back Monday, not before.11:10
完美，谢谢perfect thanks11:12 ✓✓
电话语音 — 呼出与呼入Voice — outbound & inbound
它能打出去，也能接得住回拨——接起时前面所有上下文都已经在，对方不用把自己的情况再讲一遍。对那些邮件根本不打开的老名单，这是唯一还有效的渠道。It places the call and answers the call-back — with the whole history loaded, so nobody explains themselves twice. On old lists where email goes unopened, this is the only channel that still works.
呼入 · 回拨未接来电Inbound · returning a missed call
实时转录Live transcript
谢谢回电。我这边看到您上一次到店是十一月——想重新约一次吗？Thanks for calling back. I have you last in in November — want to get back on the schedule?
看情况。不过我搬到城另一头了——另一家店更近吗？Maybe. I moved across town — is the other office closer?
东区店离您档案上的地址约 12 分钟。周二 16:30 或周六 10:00——档案会自动转过去。Eastside is ~12 min from the address on file. Tue 16:30 or Sat 10:00 — your file transfers automatically.
周六吧。发个短信给我，不然我肯定忘。Saturday. Text it to me, I'll forget.
已经发了——周六 10:00，东区店，要改的话链接在短信里。Sent — Saturday 10:00, Eastside, with a link if you need to move it.
H5 网页客服H5 web chat
从短信或邮件里的一个链接打开——不用装任何东西，也不用注册。需要"看着办"的事情发生在这里：看报价、看改了什么、选时段、付款。Opens from a link in a text or email — nothing to install, nothing to sign into. This is where the things that need looking at happen: read the quote, see what changed, pick a slot, pay.
20 号之前能做吗？can you do it before the 20th?
可以——14 号周二 9:00。现在就给你约上，短信会到。Yes — Tue the 14th, 9:00. Booking it now, you'll get a text.
已经约好了。报价上还有什么想改的吗？Done. Anything else you want changed on the quote?
在"邮件"和"短信"两个 tab 之间切一下：同一个人、同一条会话。他在邮件里问的问题，答案是用短信回的——而那个回答已经知道原报价里去掉了哪一项。大多数工具是每个渠道一套模板、彼此不通，所以第四条消息读起来还像第一条。Flip between the Email and SMS tabs: same person, same thread. He asked in an email reply and got the answer as a text — and the answer already knew which line item had been dropped. Most tools run one template set per channel, blind to the others, so the fourth message reads like the first.
它负责做，
关键决定在你手里。It does the work. You keep the final say.
业务自动化需要清楚的授权、边界和记录。YepOnIt 围绕这些要求来安排每一步。Useful automation needs clear permissions, boundaries and records. YepOnIt builds them into the workflow.
目标人群、沟通策略、预算和执行范围先给你看。Review the audience, messages, budget and scope before execution.
投诉、特殊报价和无法确认的承诺，交给你的团队判断。Complaints, special pricing and uncertain commitments go to your team.
谁被联系、谈到了哪一步、下一步是什么，都有记录。See who was contacted, what was discussed and what happens next.
接进你在用的工具，
站在最强的模型上。Plugs into your tools.
Built on the best models.
上层是可对接的渠道与系统，下层是随时可调用的模型底座——按任务把每一步交给最合适的那个大脑，结果落回你已有的系统。Above, the channels and systems it connects to. Below, the model backbone it draws on — each step routed to whichever brain does it best, with results landing back in the systems you already run.
可对接范围与模型底座均指产品可接入的能力来源，具体以实际部署为准；未列出的渠道 / 系统也可评估接入。名称与标识仅表示可对接或可调用的能力。The channels, systems and model backbone shown are capabilities the product can connect to, subject to your actual setup; unlisted tools can be evaluated too. Names and marks indicate connectable or callable capabilities only.
你可能还想知道。A few things worth knowing.
它和普通客服机器人有什么不同？How is it different from a standard chatbot?
普通客服机器人通常解决当下的一问一答。YepOnIt 围绕一个业务目标工作，记住客户进展，在约定范围内安排后续沟通与行动，并把结果——预约、订单、工单——落进你自己的系统。A standard chatbot answers a question in the moment. YepOnIt works toward a business goal, remembers progress, follows up within agreed limits, and lands the result — a booking, an order, a ticket — in your own systems.
我需要更换现有的 CRM、日历或工单系统吗？Do I need to replace my CRM, calendar or ticketing?
不需要。它挂在你现有系统的后面：读数据、执行动作、把结果回写。合作开始前会先确认可连接的渠道、数据和动作。No. It sits behind whatever you use — reads the data, performs actions, writes results back. We review available channels, data and actions before setting anything up.
客户沟通出现特殊情况怎么办？What happens in an unusual conversation?
你可以预先设定哪些情况必须转交人工，例如投诉、价格例外或超出授权的承诺。它会保留完整上下文和判断依据，方便团队接手。Set rules for human handoff — complaints, pricing exceptions, commitments outside its authority. It preserves the full context and reasoning for your team.
一个任务它能跟多久？会不会一直骚扰客户？How long does it keep following up — and will it pester people?
看你设定的目标和边界。它可以跨天、跨周持续跟进，但节奏、触达次数上限和"该停"的条件都由你定；该等的时候它安静等待，遇到明确拒绝或达到上限就收口，不会反复打扰。全程记录可查。As long as your goal and boundaries allow. It can follow up across days and weeks, but the cadence, the caps on touches and the stop conditions are all yours to set. It waits quietly when it should, and closes out on a clear "no" or when a cap is reached — no pestering. Everything is logged.
从哪里开始最合适？What's the best place to start?
先挑一件结果清楚、目前容易掉链子的事：未成交线索跟进、老客户召回、售后咨询承接或续约提醒。明确目标、边界和结果定义后，再扩展到更多流程。Start with one clear, measurable job that often stalls: lead follow-up, win-back, after-sales intake or renewal reminders. Expand once the goal, boundaries and definition of done are agreed.
你把问题说出来。
我们一起把它办成。Tell us the problem.
Let's get it done.
不需要先设计一套复杂系统。说说你想解决的客户问题、现在怎么做、希望得到什么结果。No need to design a full system first. Describe the customer problem, what happens today and the result you want.
- 一个具体目标One clear goal
- 一段可以改进的流程One workflow to improve
- 一个双方认可的结果定义One agreed definition of done
写下你的第一个任务Write your first brief
这是可预览的页面草稿；按钮会复制内容，不会发送或收集你的信息。This is a page preview. The button copies your text; nothing is submitted or collected.